Customer Success Management After the Sale

Postsale CSM delivers high-touch Customer Success Management for startups and small teams who want to retain, renew, and grow without hiring a full-time team member.

We step in after the sale to turn customers into long-term brand advocates.

About Postsale CSM

We are an extension of your brand. True success comes from partnerships, not transactional relationships.

We step in where most teams are stretched thin…

After the sale, we step in as an extension of your brand, providing customer success management. We get obsessed with your brand to deliver results to your clients. We create elevated customer journeys to potentially increase retention, reduce churn, and enhance lifetime value.

We act as a trusted extension of your brand, bringing premium service to every interaction, without the overhead of a full-time hire. Every customer interaction should feel intentional, aligned, and unforgettable.

More Than a Service, A Partnership Built to Last

We help you create post-sale experiences that build trust, drive retention, and turn customers into lifelong advocates. We dig deep, ask the hard questions, and stand alongside you to solve the problems that matter.

The First Impression Audit

Investment: Starting at $950 (one-time)
Customer Limit: Unlimited
Primary Goal: Identify costly gaps and friction in your post-sale experience.
What You’ll Gain
*Uncover missed revenue and retention opportunities
*Accelerate Time-to-Value (TTV) and streamline onboarding
*Get a clear, 90-day action plan rooted in best practices
What’s Included
*Comprehensive one-time diagnostic of your customer experience (CX) flow
*In-depth review of customer health signals
*Prioritized list of friction points and retention risks

The Elevated Experience

Investment: $2,500/month
Customer Limit: Up to 25
Primary Goal: Strengthen retention and reduce churn with high-touch care
What You’ll Gain
*Proactively identify and resolve churn risks
*Enhance customer satisfaction through consistent relationship management
*Deliver measurable improvements in retention and feedback collection
What’s Included
*1:1 customer relationship oversight
*Churn risk flagging and outreach
*Monthly health and sentiment insights (logins, support patterns, etc.)
*Intro-level Voice of the Customer

The Loyalty Suite

Investment: $4,500/month
Customer Limit: Up to 50
Primary Goal: Maximize Net Revenue Retention (NRR) and deepen customer loyalty
What You’ll Gain
*Turn happy customers into long-term advocates and expand revenue
*Deliver personalized experiences at scale using lifecycle segmentation
*Strengthen product-market fit through advanced feedback loops
What’s Included
*Everything in The Elevated Experience
*Segment-based playbooks and renewal strategies
*Deep-dive Voice of the Customer analysis with feedback theming
*Quarterly retention performance briefings

The Legacy Tier

Investment: $10,000/month
Customer Limit: Up to 100
Primary Goal: Position customer success as a board-level growth engine
What You’ll Gain
*Drive multi-year renewals and revenue expansion through executive engagement
*Minimize churn across your most valuable customer segments
*Ensure alignment between product, CS, and leadership with strategic CX insight
What’s Included
*Everything in The Loyalty Suite
*Stakeholder influence tracking and success plans
*Quarterly Business Reviews (QBRs) and strategic account planning

Schedule a Call

We are excited to connect with you.
Email: info@postsalecsm.com